8 Factory Service; Factory Service Shipping Instructions:; Crown Audio Customer Service- Page 32

Page 32

IQ–AMB-5 / IQ–SMX-6

 Reference Manual

AMB-5 / SMX-6

  IQ Mixer/Multiplexer

8  Factory Service

To obtain factory service, fill out the 

service infor-

mation page

 found in the back of this manual and

send it along with your proof of purchase and the
defective unit to the Crown factory.

For warranty service, we will pay for ground ship-
ping both ways in the United States. Contact Crown
Factory Service or Technical Support to obtain pre-
paid shipping labels prior to sending the unit. Or, if
you prefer, you may prepay the cost of shipping,
and Crown will reimburse you. Send copies of the
shipping receipts to Crown to receive reimburse-
ment.

Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are re-
quired.

Factory Service Shipping Instructions:

1.

When sending a Crown product to the factory for
service, be sure to fill out the service information
form that follows and enclose it inside your unit’s
shipping pack. Do not send the service informa-
tion form separately.

2.

To ensure the safe transportation of your unit to the
factory, ship it in an original factory packing con-
tainer. If you don’t have one, call or write Crown’s
Parts Department. With the exception of polyure-
thane or wooden crates, any other packing mate-
rial will not be sufficient to withstand the stress of
shipping. 

Do not use loose, small size packing

materials.

3.

Do not ship the unit in any kind of cabinet (wood or
metal). Ignoring this warning may result in exten-
sive damage to the unit and the cabinet. Accesso-
ries are not needed—do not send the product
documentation, cables and other hardware.

If you have any questions, please call or write the
Crown Technical Support Group.

Crown Audio Customer Service

Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.

Telephone: 219-294-8200

800-342-6939 

(North America,

   Puerto Rico, and Virgin Islands only)

Fax:

219-294-8124 

(Factory Service)

219-294-8301 

(Tech Support)

Fax Back:

219-293-9200 

(North America only)

800-294-4094 

(North America only)

219-294-8100 

(International)

Internet:

http://www.crownintl.com

Email:

iqsupport@crownintl.com

Always use the
original factory pack
to transport the unit.