2004 Mazda B Series; Owners Guide (post-2002-fmt); Customer Assistance- Page 164

2004 Mazda B3000 Truck B Series Owners Manual2

Model Year
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If you live outside the U.S.A., please contact your nearest Mazda
Distributor.

CUSTOMER ASSISTANCE (CANADA)

Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.

In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:

STEP 1: Contact Your Mazda Dealer

Discuss the matter with a member of dealership management. If the
Service Manager has already reviewed your concerns, contact the owner
of the dealership or its General Manager

STEP 2: Call the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service
Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.

STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263–4680.

Provide the Department with the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the “Vehicle

Identification Labels” page of section 10 of this manual for the
location of the VIN.

4. Purchase date.

5. Present odometer reading.

6. Your dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction.

The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.

2004 Mazda B Series

(mbs)

Owners Guide (post-2002-fmt)
USA English

(fus)

Customer Assistance

164

Detailed Information for 2004 Mazda B3000 Truck B Series Owners Manual2

Lists of information found in 2004 Mazda B3000 Truck B Series Owners Manual2 - Page 164

  • 1. Your name, address, and telephone number 2.
  • 3. Vehicle Identification Number (VIN).
  • 4. Purchase date.
  • 5. Present odometer reading.
  • 6. Your dealer’s name and location 7.

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