Customer Assistance; Customer Information and Reporting Safety Defects- Page 510

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Customer Information and Reporting Safety Defects

Customer Assistance

  The whole process normally takes 40 days or less. The arbitration decision is not binding 
on you or Mazda unless you accept the decision. For more information about BBB AUTO 
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB 
website at www.lemonlaw.bbb.org.

  Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope 
to satisfy every customer directly, but if there is ever a question about our decision, Mazda 
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure 
Mazda delivers on our commitment to do the right thing for our customers!

 California  Customers

     1.   Mazda North American Operations participates in BBB AUTO LINE, a mediation/

arbitration program administered by the Council of Better Business Bureaus [4200 
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus. 
BBB AUTO LINE and Mazda have been certifi ed by the Arbitration Certifi cation 
Program of the California Department of Consumer Affairs.

   2.   If you have a problem arising under a Mazda written warranty, we encourage you to 

bring it to our attention. If we are unable to resolve it, you may fi le a claim with BBB 
AUTO LINE. Claims must be fi led with BBB AUTO LINE within six (6) months after 
the expiration of the warranty.

   3.   To  fi le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the 

call.

   4.   In  order  to  fi le a claim with BBB AUTO LINE, you will have to provide your name and 

address, the brand name and vehicle identifi cation number (VIN) of your vehicle, and a 
statement of the nature of your problem or complaint. You will also be asked to provide: 
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, 
the approximate date and mileage at the time any problem(s) were fi rst brought to the 
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

   5.   BBB AUTO LINE staff may try to help resolve your dispute through mediation. If 

mediation is not successful, or if you do not wish to participate in mediation, claims 
within the program's jurisdiction may be presented to an arbitrator at an informal hearing. 
The arbitrator's decision should ordinarily be issued within 40 days from the time your 
complaint is fi led; there may be a delay of 7 days if you did not fi rst contact Mazda about 
your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report 
by an impartial technical expert or further investigation and report by BBB AUTO LINE.

   6.   You are required to use BBB AUTO LINE before asserting in court any rights or 

remedies conferred by California Civil Code Section 1793.22. You are also required to 
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I 
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek 
redress by pursuing rights and remedies not created by California Civil Code Section 
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is 
not required by those statutes.