Canadian Motor Vehicle; Arbitration Plan (CAMVAP)- Page 536

▼

Mediation/Arbitration Program

Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.
 
Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.
 
Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.

▼

Canadian Motor Vehicle
Arbitration Plan (CAMVAP)

If a specific item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
 
CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.
 

Customer Information and Reporting Safety Defects

Customer Assistance

8-8

CX-30_8JP5-EA-20K_Edition1_new

2020-7-22 15:50:09