Step 3: Contact Better Business Bureau (BBB) (continued); WHEN YOU NEED TO TALK TO MAZDA- Page 11

11

WHEN YOU NEED TO TALK TO MAZDA

* The same nonconformity [a failure to conform to the written warranty that 

substantially impairs the use, value or safety of the vehicle] results in a condition 
that is likely to cause death or serious bodily injury if the vehicle is driven AND the 
nonconformity has been subject to repair two or more times by MAZDA or its 
agents AND the buyer or lessee has directly notified MAZDA of the need for the 
repair of the nonconformity; OR

Step 3: Contact Better Business Bureau (BBB) (continued)

* The same nonconformity has been subject to repair 4 or more times by MAZDA or 

its agents AND the buyer has notified MAZDA of the need for the repair of the 
nonconformity; OR

NOTICE TO MAZDA AS REQUIRED ABOVE SHALL BE SENT TO THE 
FOLLOWING ADDRESS:

9. The following remedies may not be sought in BBB AUTO LINE: punitive or 

multiple damages, attorneys’ fees, or consequential damages other than as 
provided in California Civil Code Section 1794(a) and (b).

8. The following remedies may be sought in BBB AUTO LINE: repairs, 

reimbursement for money paid to repair a vehicle or other expenses incurred 
as result of a vehicle nonconformity, repurchase or replacement of your vehicle, 
and compensation for damages and remedies available under MAZDA’S written 
warranty or applicable law.

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you 

reject the decision, you will be free to pursue further legal action.  The 
arbitrator’s decision and any findings will be admissible in a court action.

* The vehicle is out of service by reason of repair of nonconformities by MAZDA or 

its agents for a cumulative total of more than 30 calendar days after delivery of 
the vehicle to the buyer.

Mazda North American Operations

200 Spectrum Center Drive

Irvine, California 92618

ATTN: Customer Mediation

11. If you accept the arbitrator’s decision, MAZDA will be bound by the decision, 

and will comply with the decision within a reasonable time not to exceed 30 
days after we receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the 

program.

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