Troubleshooting; Interior Features; Audio Set- Page 475

Troubleshooting

SiriusXM

®

 use-related issues

Symptom

Cause

Solution method

SiriusXM

®

 loads slowly.

Since SiriusXM Travel Link

®

 re‐

ceives data from geo-synchronous
satellites and the data is transmitted
at preset intervals. When the system
is loading the SiriusXM

®

 data in the

background, There may be occa‐
sions when the SiriusXM

®

 function

is waiting on data before it can be
accessed.

Allow time for SiriusXM Travel
Link

®

 to complete the loading of

the SiriusXM

®

 data.

Apple CarPlay™ use-related issues

Symptom

Cause

Solution method

Apple CarPlay™ cannot launch
even though an Apple

®

-genuine

connector cord is inserted into the
USB port and it is connected to my
iPhone

®

.

You used the wrong USB port.

Use the USB port displaying the 
mark to start Apple CarPlay™.

The error message, “Mobile device
error” is displayed after connecting
my iPhone

®

 to the USB port.

There is mis-communication be‐
tween the vehicle's audio system
and your iPhone

®

.

Disconnect the connector cord from
the USB port once and then recon‐
nect it.

The icon of the application I want to
use is not displayed on the home
screen of Apple CarPlay™.

Only applications compatible with
Apple CarPlay™ are displayed on
the screen.

Contact the application's supplier.

Voice recognition using Siri

®

 is

poor or incorrect for commands or
contact names.

There are many possible reasons for
this such as:
1. Poor network connectivity
2. Road noise/sound of air blow‐

ing from air conditioner

3. Incorrect iPhone

®

 language set‐

ting

1. Use the commander switch to

complete the task or wait until
there is sufficient network con‐
nectivity before using Siri

®

again.

2. For better voice recognition,

speak loud and clear.

3. Make sure that the iPhone

®

 lan‐

guage is set correctly (Example:
US English vs UK English).

If you are still having difficulty us‐
ing Siri

®

, visit the Apple

®

 support

site or contact Apple

®

.

There is a difference in the audio
volume between Bluetooth

®

 audio

and Apple CarPlay™.

―

Check the volume of the audio on
the device connected via Blue‐
tooth

®

. The volume on some devi‐

ces connected via Bluetooth

®

 can be

adjusted.

Interior Features

Audio Set

5-81

CX-5_8HE3-EA-18I_Edition1

2018-6-29 13:44:47