Step 3: Contact Better Business Bureau (BBB) (continued); WHEN YOU NEED TO TALK TO MAZDA- Page 11

WHEN YOU NEED TO TALK TO MAZDA

11

Step 3: Contact Better Business Bureau (BBB) (continued)

* The same nonconformity [a failure to conform to the written warranty that sub-

stantially impairs the use, value or safety of the vehicle] results in a condition
that is likely to cause death or serious bodily injury if the vehicle is driven AND
the nonconformity has been subject to repair two or more times by MAZDA or
its agents AND the buyer or lessee has directly notified MAZDA of the need for
the repair of the nonconformity; OR

* The same nonconformity has been subject to repair 4 or more times by MAZDA

or its agents AND the buyer has notified MAZDA of the need for the repair of
the nonconformity; OR

* The vehicle is out of service by reason of repair of nonconformities by MAZDA

or its agents for a cumulative total of more than 30 calendar days after delivery
of the vehicle to the buyer. 

NOTICE TO MAZDA AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:

Mazda North American Operations 

7755 Irvine Center Drive

Irvine, CA 92618

ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reim-

bursement for money paid to repair a vehicle or other expenses incurred as
result of a vehicle nonconformity, repurchase or replacement of your vehicle,
and compensation for damages and remedies available under MAZDA’S written
warranty or applicable law.  

9. The following remedies may not be sought in BBB AUTO LINE: punitive or

multiple damages, attorneys’ fees, or consequential damages other than as pro-
vided in California Civil Code Section 1794(a) and (b).

10. You may reject the decision issued by a BBB AUTO LINE arbitrator.  If you

reject the decision, you will be free to pursue further legal action.  The arbitra-
tor’s decision and any findings will be admissible in a court action. 

11. If you accept the arbitrator’s decision, MAZDA will be bound by the decision,

and will comply with the decision within a reasonable time not to exceed 30
days after we receive notice of your acceptance of the decision.  

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the

program.

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