Step 3: Contact Better Business Bureau (BBB); For Vehicles in CALIFORNIA; WHEN YOU NEED TO TALK TO MAZDA- Page 9

WHEN YOU NEED TO TALK TO MAZDA

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Step 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues
may not be possible. As a final step to ensure that your concerns are being fairly
considered, Mazda North American Operations has agreed to participate in a dis-
pute settlement program administered by the Better Business Bureau (BBB) sys-
tem, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to
reach a mutually acceptable resolution of any warranty related concerns. If the
BBB is not able to facilitate a settlement they will provide an informal hearing
before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et
seq. To the extent permitted by the applicable state “Lemon Law”, you are also
required to resort to BBB AUTO LINE before exercising any rights or seeking
remedies under the “Lemon Law”. If you choose to seek remedies that are not cre-
ated by the Magnuson-Moss Warranty Act or the applicable state “Lemon Law”,
you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not
binding on you or Mazda else you accept the decision. For more information about
BBB AUTO LINE, including current eligibility standards, please call 1-800-955-
5100 or visit the BBB website at www.lemonlaw.bbb.org.

Being truly committed to customer satisfaction is more than a phrase with Mazda.
We hope to satisfy every customer directly, but if there is ever a question about our
decision, Mazda believes in providing a fast, fair and free method such as the BBB
AUTO LINE to ensure Mazda delivers on our commitment to do the right thing for
our customers!

For Vehicles in CALIFORNIA

1. MAZDA NORTH AMERICAN OPERATIONS (“MAZDA”) participates in

BBB AUTO LINE, a mediation/arbitration program administered by the
Council of Better Business Bureaus [4200 Wilson Boulevard, Arlington,
Virginia 22203] through local Better Business Bureaus. BBB AUTO LINE and
MAZDA have been certified by the Arbitration Certification Program of the
California Department of Consumer Affairs.

2. If you have a problem arising under a MAZDA written warranty, we encourage

you to bring it to our attention. If we are unable to resolve it, you may file a
claim with BBB AUTO LINE.  Claims must be filed with BBB AUTO LINE
within six (6) months after the expiration of the warranty.

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