Customer Assistance; Customer Information and Reporting Safety Defects- Page 519

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Customer Information and Reporting Safety Defects

Customer Assistance

  Please recognize that the resolution of service problems in most cases requires the use of 
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the 
above three steps in sequence for most effective results.

 Mediation/Arbitration  Program

    Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction 
Program. If after exhausting the procedures in this manual your concern is still not resolved, 
you have another option.

  Mazda Canada Inc. participates in an arbitration program administered by the Canadian 
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your 
concern may be reviewed and resolved by an independent third party through binding 
arbitration.

  Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
  Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. 
There is no charge for using CAMVAP. CAMVAP results are fast, fair and fi nal as the award 
is binding on both you and Mazda Canada Inc.

 Canadian Motor Vehicle Arbitration Plan (CAMVAP)

    If  a  specifi c item of concern arises, where a solution cannot be reached between an owner, 
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to 
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

  CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling 
and preparing for their arbitration hearings. However, before you can proceed with 
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

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