Troubleshooting; Interior Features- Page 389

*

Some models.

5–131

Interior Features

Bluetooth

®

 Troubleshooting 

*

            Mazda  Bluetooth 

®

  Hands-Free Customer Service

    If you have any problems with Bluetooth 

®

 , contact our toll-free customer service center.

y

U.S.A.

  Phone: 800-430-0153 (Toll-free)

 Web: www.MazdaUSA.com/bluetooth

y

Canada

  Phone: 800-430-0153 (Toll-free)

 Web: www.mazdahandsfree.ca

y

Mexico

  Center of Attention to Client (CAC)

  Phone: 01-800-01-MAZDA (Toll-free)

 Web: www.mazdamexico.com.mx

    Bluetooth 

®

  Device pairing, connection problems

 Symptom 

 Cause 

 Solution  method 

 Unable to perform pairing 

 — 

 First make sure the device is 
compatible with the Bluetooth 

®

unit, and then check whether the 
Bluetooth

®

  function and the Find 

Mode/Visible setting 

*1

  on the device 

are turned on. If pairing is still 
not possible after this, contact an 
Authorized Mazda Dealer or Mazda 
Bluetooth

®

  Hands-Free Customer 

Service.

 Pairing cannot be performed again 

 The pairing information paired to 
the Bluetooth 

®

  unit or device is not 

recognized correctly. 

 Perform pairing using the following 
procedure.

y

  Clear “Mazda” stored in the device. 

y

  Perform  pairing  again.     

 Unable to perform pairing 

 The  Bluetooth 

®

  function and the 

Find Mode/Visible setting 

*1

  on the 

device may turn off automatically 
after a period of time has elapsed 
depending on the device. 

 Check whether the Bluetooth 

®

function and the Find Mode/Visible 
setting

*1

  on the device are turned on 

and pairing or reconnect. 

 Does not connect automatically 
when starting the engine 

 Automatically connects, but then 
disconnects suddenly 

 Disconnects  intermittently 

 The device is in a location in which 
radio wave interference can occur 
easily, such as inside a bag in a rear 
seat, in a rear pocket of a pair of 
pants.

 Move the device to a location in 
which radio wave interference is less 
likely to occur. 

 Does not connect automatically 
when starting the engine 

 The pairing information is updated 
when the device OS is updated. 

 Perform pairing again. 

     *1   Setting which detects the existence of a device external to the Bluetooth 

®

   unit