Step 3: Contact Better Business Bureau (BBB) ; For Vehicles in CALIFORNIA ; WHEN YOU NEED TO TALK TO MAZDA - Page 9

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WHEN YOU NEED TO TALK TO MAZDA 

Mazda North American Operations realizes that mutual agreement on some issues may not be 
possible. As a final step to ensure that your concerns are being fairly considered, Mazda 
North American Operations has agreed to participate in a dispute settlement program 
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

Step 3: Contact Better Business Bureau (BBB) 

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a 
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to 
facilitate a settlement they will provide an informal hearing before an arbitrator. 

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies 
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent 
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB 
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If 
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the 
applicable  state  “Lemon  Law”, you are not required to first use BBB AUTO LINE.

For Vehicles in CALIFORNIA 

The whole process normally takes 40 days or less. The arbitration decision is not binding on 
you or Mazda else you accept the decision. For more information about BBB AUTO LINE, 
including  current  eligibility  standards,  please  call  1-800-955-5100 or visit the BBB website at 
www.lemonlaw.bbb.org.

1. MAZDA NORTH AMERICAN OPERATIONS (“MAZDA”) participates in BBB 

AUTO LINE, a mediation/arbitration program administered by the Council of 
Better Business Bureaus [4200 Wilson Boulevard, Arlington, Virginia 22203] through 
local Better Business Bureaus. BBB AUTO LINE and MAZDA  have  been  certified  by  the 
Arbitration  Certification  Program  of  the California Department of Consumer Affairs. 

Being truly committed to customer satisfaction is more than a phrase with Mazda. 
We hope to satisfy every customer directly, but if there is ever a question about our decision, 
Mazda believes in providing a fast, fair and free method such as the BBB AUTO LINE to 
ensure Mazda delivers on our commitment to do the right thing for our customers! 

2. If you have a problem arising under a MAZDA written warranty, we encourage you to bring 

it to our attention. If we are unable to resolve it, you may file a claim with BBB AUTO 
LINE.  Claims must be filed with BBB AUTO LINE within six (6) months after the 
expiration of the warranty. 

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