Interior Features; Voice recognition related problems; Regarding problems with calls- Page 400

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Interior Features

Bluetooth

®

Voice recognition related problems

Symptom

Cause

Solution method

Poor voice recognition



Excessive, slow speech. 



 Excessive, forceful speech 

(shouting).



Speaking before the beep sound 

has ended. 



Loud noise (speaking or noise from 

outside/inside vehicle). 



Airflow from A/C is blowing 

against the microphone. 



Speaking in off-standard 

expressions (dialect).

Regarding the causes indicated 

on the left, be careful with how 

you speak. In addition, when 

numbers are spoken in a sequence, 

recognition ability will improve 

if no stop is placed between the 

numbers.

False recognition of numbers

Poor voice recognition

There is a malfunction in the 

microphone.

A poor connection or malfunction 

with the microphone may have 

occurred. Consult an Authorized 

Mazda Dealer.

Phone-related voice recognition is 

disabled

There is a problem with the 

connection between the Bluetooth

®

unit and the device.

If there is any malfunction after 

checking the pairing situation, check 

for device pairing or connection 

problems.

Names in the phonebook are not 

easily recognized

The Bluetooth

®

 system is under a 

condition in which recognition is 

difficult.

By carrying out the following 

measures, the rate of recognition 

will improve.



 Clear memory from the phonebook 

which is not used very often.



Avoid shortened names, use full 

names. (Recognition improves the 

longer the name is. By not using 

names such as “Mom”, “Dad”, 

recognition will improve.)

When operating the audio, a song 

name is not recognized

Song names cannot be recognized 

by voice.

—

You want to skip guidance

—

Guidance can be skipped by quickly 

pressing and releasing the Talk 

button.

Regarding problems with calls

Symptom

Cause

Solution method

When starting a call, vehicle noise 

from the other party can be heard

For about three seconds after 

starting a call, the Bluetooth

®

unit's Noise Suppression function 

requires time to adapt to the call 

environment.

This does not indicate a problem 

with the device.

The other party cannot be heard or 

the speaker's voice is quiet

The volume is set at zero or low.

Increase the volume.

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