Step 3: Contact Better Business Bureau (BBB) (continued) ; WHEN YOU NEED TO TALK TO MAZDA - Page 10

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WHEN YOU NEED TO TALK TO MAZDA 

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for 

the call. 

Step 3: Contact Better Business Bureau (BBB) (continued) 

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and 

address, the brand name and vehicle identification number (VIN) of your vehicle, and a 
statement of the nature of your problem or complaint. You will also be asked to provide: 
the approximate date of your acquisition of the vehicle, the vehicle’s current mileage, the 
approximate date and mileage at the time any problem(s) were first brought to the attention 
of MAZDA or one of our dealers, and a statement of the relief you are seeking. 

6. You are required to use BBB AUTO LINE before asserting in court any rights or remedies 

conferred by California Civil Code Section 1793.22. You are also required to use BBB 
AUTO LINE before exercising rights or seeking remedies created by Title I of the 
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress 
by pursuing rights and remedies not created by  California  Civil  Code  Section  1793.22  or 
Title  I  of  the  Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by 
those statutes. 

7. California Civil Code Section 1793.2(d) requires that, if MAZDA or its representative is 

unable to repair a new motor vehicle to conform to the vehicle’s applicable express 
warranty after a reasonable number of attempts, MAZDA may be required to replace or 
repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption 
that MAZDA has had a reasonable number of attempts to conform the vehicle to its 
applicable express warranties if, within 18 months from delivery to the buyer or 
18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following 
occurs:

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation 

is not successful, or if you do not wish to participate in mediation, claims within the 
program’s jurisdiction may be presented to an arbitrator at an informal hearing. The 
arbitrator’s decision should ordinarily be issued within 40 days from the time your complaint 
is filed; there may be a delay of 7 days if you did not first contact MAZDA about your 
problem, or a delay of up to 30 days if the  arbitrator  requests  an  inspection/report  by  an 
impartial  technical  expert  or further investigation and report by BBB AUTO LINE. 

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