Customer Assistance; NOTICE TO Mazda AS; Customer Information and Reporting Safety Defects- Page 531

7. California Civil Code Section 1793.2

(d) requires that, if Mazda or its
representative is unable to repair a new
motor vehicle to conform to the
vehicle's applicable express warranty
after a reasonable number of attempts,
Mazda may be required to replace or
repurchase the vehicle. California Civil
Code Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within 18 months
from delivery to the buyer or 18,000
miles on the vehicle's odometer,
whichever occurs first, one or more of
the following occurs:



The same nonconformity [a failure
to conform to the written warranty
that substantially impairs the use,
value or safety of the vehicle] results
in a condition that is likely to cause
death or serious bodily injury if the
vehicle is driven 

AND

 the

nonconformity has been subject to
repair two or more times by Mazda
or its agents 

AND

 the buyer or

lessee has directly notified Mazda of
the need for the repair of the
nonconformity; OR



The same nonconformity has been
subject to repair 4 or more times by
Mazda or its agents 

AND

 the buyer

has notified Mazda of the need for
the repair of the nonconformity; OR



The vehicle is out of service by
reason of repair of nonconformities
by Mazda or its agents for a
cumulative total of more than 30
calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS
REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation
 

8. The following remedies may be sought

in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.

9. The following remedies may 

not

 be

sought in BBB AUTO LINE: punitive
or multiple damages, attorneys' fees, or
consequential damages other than as
provided in California Civil Code
Section 1794 (a) and (b).

10. You may reject the decision issued by

a BBB AUTO LINE arbitrator. If you
reject the decision, you will be free to
pursue further legal action. The
arbitrator's decision and any findings
will be admissible in a court action.

Customer Information and Reporting Safety Defects

Customer Assistance

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Mazda3_8HE9-EA-18K_Edition3

2018-11-21 14:31:58