Voice recognition related problems- Page 160

Symptom

Cause

Solution method

Does not connect automatically
when starting the engine

The programmed pairing informa-
tion is updated when the Bluetooth

®

device’s OS is updated.

Perform pairing using the following
procedure:
1. Delete the target Bluetooth

®

 de-

vice on the Mazda Connect.

2. Delete “Mazda” from the Blue-

tooth

®

 search screen of the

Bluetooth

®

 device.

3. Perform pairing again.
If pairing is not possible using the
above procedure, turn off the Blue-
tooth

®

 device’s power once and

then turn it back on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer.

Depending on the Bluetooth

®

 de-

vice, Bluetooth

®

 and Find Mode

*1

may turn off automatically after a
period of time has passed.



Make sure that Bluetooth

®

 and

Find Mode

*1

 are turned on and

reconnect.



Turn off the Bluetooth

®

 device’s

power once and then turn it back
on.

Disconnects intermittently

The Bluetooth

®

 device is in a loca-

tion where reception interference
can occur easily, such as inside a
bag on a rear seat or in a rear pocket
of a pair of pants.



Move the Bluetooth

®

 device to a

location where radio wave inter-
ference is less likely to occur.



Turn off the Bluetooth

®

 device’s

power once and then turn it back
on.

*

1 Setting for making the presence of a Bluetooth

®

 device detectable from the outside.

Voice recognition related problems

Symptom

Cause

Solution method



Poor voice recognition



False recognition of numbers



You are speaking excessively
slow



You are speaking in an excessive-
ly forceful voice (Shouting)



Airflow from the air conditioner
is blowing against the micro-
phone



You are using off-standard ex-
pressions (dialect)



Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a se-
quence, recognition ability will
improve if no stop is placed be-
tween the numbers.



Turn off the Bluetooth

®

 device’s

power once and then turn it back
on.

There is a malfunction in the micro-
phone.

A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.

Troubleshooting

Troubleshooting

10-8

Mazda Connect_8HJ1-EA-18I_Edition2

2018-10-23 13:56:25