Call related problems; Problems related to messages- Page 161

Symptom

Cause

Solution method

When a voice command is made
during voice guidance, the voice
recognition is poor.

The Guidance Volume setting value
is too high.

The recognition accuracy improves
by setting the Guidance Volume to
the 50 level or lower.

Names in the phonebook are not
easily recognized

It is difficult for the system to rec-
ognize the data registered in the
phonebook.

The recognition accuracy improves
by taking the following steps.



Avoid shortened names, use full
names.

(Recognition improves the longer
the name is. By not using names
such as “Mom”, “Dad”, recognition
will improve.)

There is a problem with connecting
the Bluetooth

®

 device.

If there is a problem with the con-
nection after checking the pairing
situation, check the “Problems with
pairing and connecting Bluetooth

®

devices” in this section.

You want to skip guidance

―

Guidance can be skipped at any
time by pressing the talk/pick-up
button.

Call related problems

Symptom

Cause

Solution method

When a call begins, vehicle noise
from the other party can be heard

For about 3 seconds after a call be-
gins, the Bluetooth

®

 device’s noise

suppression function requires time
to adapt to the call environment,
therefore you may hear the noise
from the other party’s vehicle, mak-
ing it difficult to carry voice.

There is no problem with the Blue-
tooth

®

 device.

The other party’s voice cannot be
heard or it is difficult to hear

The volume is set at 0 or low.

Increase the conversation volume.

Problems related to messages

Symptom

Cause

Solution method

Contacts cannot be displayed.

Downloading to Mazda Connect is
not being permitted from the Blue-
tooth

®

 device.

Set the permissions to allow down-
loads from the Bluetooth

®

 device.

Troubleshooting

Troubleshooting

10-9

Mazda Connect_8HJ1-EA-18I_Edition2

2018-10-23 13:56:25