Troubleshooting; AM, FM and SiriusXM; Problems related to USB Audio and Bluetooth- Page 184

Troubleshooting

AM, FM and SiriusXM

®*

 use-related issues

Symptom

Cause

Solution method

No response even though 

,

 on the steering switch is

pressed.

These buttons are for selecting
radio stations in the order of the
items registered to your Favorites.
If there are no items registered to
your Favorites, the buttons will
not function.

Register one or more items to
your Favorites.
Refer to Favorites on page 1-17.

SiriusXM

®

 loads slowly.

*

Since SiriusXM Travel Link

®

 re-

ceives data from geo-synchro-
nous satellites and the data is
transmitted at preset intervals.
When the system is loading the
SiriusXM

®

 data in the back-

ground, there may be occasions
when the SiriusXM

®

 function is

waiting on data before it can be
accessed.

Allow time for SiriusXM Travel
Link

®

 to complete the loading of

the SiriusXM

®

 data.

Problems related to USB Audio and Bluetooth

®

 Audio

Symptom

Cause

Solution method

USB Audio

No music playback.

A USB device incompatible with
mass storage is connected.

Connect a USB device compati-
ble with mass storage.

A USB hub is being used.

Connect without using the USB
hub.

A USB device formatted by a file
system incompatible with Mazda
Connect is connected.

Connect a USB device formatted
by FAT16 and FAT32.

A music file cannot be found.

The folder hierarchy is deeper
than 8-layers.

This unit cannot display or play
files with a folder hierarchy deep-
er than 8-layers. Save files within
an 8-layer hierarchy.

Apple CarPlay™ use-related issues

Symptom

Cause

Solution method

Apple CarPlay™ cannot be
activated even though an
Apple

®

-genuine connector cord

is inserted into the USB port and
it is connected to my iPhone

®

.

There is mis-communication
between the vehicle's audio
system and your iPhone

®

.

Disconnect the connector cord
from the USB port once and then
reconnect it.

Trouble

Troubleshooting

4-2

*Some models.

Mazda Connect_8JB9-EA-19E_Edition1_new

2019-8-1 17:07:41