Step 3: Contact Better Business Bureau (BBB) (continued)- Page 10

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WHEN YOU NEED TO TALK TO MAZDA

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge 

for the call.

Step 3: Contact Better Business Bureau (BBB) (continued)

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name 

and address, the brand name and vehicle identification number (VIN) of your 
vehicle, and a statement of the nature of your problem or complaint. You will also 
be asked to provide: the approximate date of your acquisition of the vehicle, the 
vehicle’s current mileage, the approximate date and mileage at the time any 
problem(s) were first brought to the attention of MAZDA or one of our dealers, and a 
statement of the relief you are seeking.

6. You are required to use BBB AUTO LINE before asserting in court any rights or 

remedies conferred by California Civil Code Section 1793.22. You are also 
required to use BBB AUTO LINE before exercising rights or seeking remedies created 
by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you 
choose to seek redress by pursuing rights and remedies not created by  California 
Civil Code Section 1793.22 or Title I of the Magnuson-Moss Warranty Act, resort 
to BBB AUTO LINE is not required by those statutes.

7. California Civil Code Section 1793.2(d) requires that, if MAZDA or its 

representative is unable to repair a new motor vehicle to conform to the vehicle’s 
applicable express warranty after a reasonable number of attempts, MAZDA may 
be required to replace or repurchase the vehicle. California Civil Code Section 
1793.22(b) creates a presumption that MAZDA has had a reasonable number of 
attempts to conform the vehicle to its applicable express warranties if, within 18 
months from delivery to the buyer or 
18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the 
following occurs:

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If 

mediation is not successful, or if you do not wish to participate in mediation, claims 
within the program’s jurisdiction may be presented to an arbitrator at an informal 
hearing. The arbitrator’s decision should ordinarily be issued within 40 days from the 
time your complaint is filed; there may be a delay of 7 days if you did not first contact 
MAZDA about your problem, or a delay of up to 30 days if the  arbitrator  requests 
an inspection/report by an impartial technical expert or further investigation and 
report by BBB AUTO LINE.

2020_C702UJ19J_Edition1