Step 3: Contact Better Business Bureau (BBB) (continued); WHEN YOU NEED TO TALK TO MAZDA- Page 10

WHEN YOU NEED TO TALK TO MAZDA

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Step 3: Contact Better Business Bureau (BBB) (continued)

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no

charge for the call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your

name and address, the brand name and vehicle identification number (VIN) of
your vehicle, and a statement of the nature of your problem or complaint.  You
will also be asked to provide: the approximate date of your acquisition of the
vehicle, the vehicle’s current mileage, the approximate date and mileage at the
time any problem(s) were first brought to the attention of MAZDA or one of our
dealers, and a statement of the relief you are seeking.  

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation.

If mediation is not successful, or if you do not wish to participate in mediation,
claims within the program’s jurisdiction may be presented to an arbitrator at an
informal hearing. The arbitrator’s decision should ordinarily be issued within 40
days from the time your complaint is filed; there may be a delay of 7 days if you
did not first contact MAZDA about your problem, or a delay of up to 30 days if
the arbitrator requests an inspection/report by an impartial technical expert or
further investigation and report by BBB AUTO LINE.   

6. You are required to use BBB AUTO LINE before asserting in court any rights

or remedies conferred by California Civil Code Section 1793.22. You are also
required to use BBB AUTO LINE before exercising rights or seeking remedies
created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et
seq. If you choose to seek redress by pursuing rights and remedies not created
by California Civil Code Section 1793.22 or Title I of the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

7. California Civil Code Section 1793.2(d) requires that, if MAZDA or its repre-

sentative is unable to repair a new motor vehicle to conform to the vehicle’s
applicable express warranty after a reasonable number of attempts, MAZDA
may be required to replace or repurchase the vehicle. California Civil Code
Section 1793.22(b) creates a presumption that MAZDA has had a reasonable
number of attempts to conform the vehicle to its applicable express warranties
if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s
odometer, whichever occurs first, one or more of the following occurs:

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