Step 3: Contact Better Business Bureau (BBB) (continued)- Page 11

11

WHEN YOU NEED TO TALK TO MAZDA

* The same nonconformity [a failure to conform to the written warranty that 

substantially impairs the use, value or safety of the vehicle] results in a condition 
that is likely to cause death or serious bodily injury if the vehicle is driven AND the 
nonconformity has been subject to repair two or more times by MAZDA or its agents 
AND the buyer or lessee has directly notified MAZDA of the need for the repair of the 
nonconformity; OR

Step 3: Contact Better Business Bureau (BBB) (continued)

* The same nonconformity has been subject to repair 4 or more times by MAZDA or its 

agents AND the buyer has notified MAZDA of the need for the repair of the 
nonconformity; OR

NOTICE TO MAZDA AS REQUIRED ABOVE SHALL BE SENT TO THE 
FOLLOWING ADDRESS:

9. The following remedies may not be sought in BBB AUTO LINE: punitive or 

multiple damages, attorneys’ fees, or consequential damages other than as 
provided in California Civil Code Section 1794(a) and (b).

8. The following remedies may be sought in BBB AUTO LINE: repairs, 

reimbursement for money paid to repair a vehicle or other expenses incurred as 
result of a vehicle nonconformity, repurchase or replacement of your vehicle, and 
compensation for damages and remedies available under MAZDA’S written warranty 
or applicable law.

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject 

the decision, you will be free to pursue further legal action.  The arbitrator’s 
decision and any findings will be admissible in a court action.

* The vehicle is out of service by reason of repair of nonconformities by MAZDA or its 

agents for a cumulative total of more than 30 calendar days after delivery of the 
vehicle to the buyer.

Mazda North American Operations

200 Spectrum Center Drive

Irvine, California 92618

ATTN: Customer Mediation

11. If you accept the arbitrator’s decision, MAZDA will be bound by the decision, and 

will comply with the decision within a reasonable time not to exceed 30 days 
after we receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the 

program.

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