Customer Assistance; Satisfaction Review Process; Customer Information and Reporting Safety Defects- Page 231

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Customer Information and Reporting Safety Defects

Customer Assistance

Form No. 8R09-EA-02G

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Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized 
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In 
our experience, any questions, problems, or complaints regarding the operation of your 
Mazda or any other general service transactions are most effectively resolved by your 
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal 
dealership procedures, we recommend that you take the following steps:

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STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has 
already reviewed your concerns, contact the owner of the dealership or its General 
Manager.

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STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for 
you to meet the local Mazda Service Representative. If more expedient, contact Mazda 
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address 
and phone numbers are shown (page 9-5).

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STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda 
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada 
TEL:1 (800) 263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page 

of section 10 of this manual for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review 
the case to determine if everything possible has been done to ensure your satisfaction.

Customer Assistance (Canada)

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