Step 3: Contact Better Business Bureau (BBB) (continued) ; WHEN YOU NEED TO TALK TO MAZDA - Page 11

11

WHEN YOU NEED TO TALK TO MAZDA 

* The same nonconformity [a failure to conform to the written warranty that substantially 

impairs the use, value or safety of the vehicle] results in a condition that is likely to cause 
death or serious bodily injury if the vehicle is driven AND the nonconformity has been 
subject to repair two or more times by MAZDA or its agents AND the buyer or lessee has 
directly notified MAZDA of the need for the repair of the nonconformity; OR 

Step 3: Contact Better Business Bureau (BBB) (continued) 

* The same nonconformity has been subject to repair 4 or more times by MAZDA or its agents 

AND the buyer has notified MAZDA of the need for the repair of the nonconformity; OR 

NOTICE TO MAZDA AS REQUIRED ABOVE SHALL BE SENT TO THE 
FOLLOWING ADDRESS: 

9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple 

damages, attorneys’ fees, or consequential damages other than as provided in California 
Civil Code Section 1794(a) and (b). 

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for 

money paid to repair a vehicle or other expenses incurred as result of a vehicle 
nonconformity, repurchase or replacement of your vehicle, and compensation for damages 
and remedies available under MAZDA’S written warranty or applicable law. 

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the 

decision, you will be free to pursue further legal action.  The arbitrator’s decision and any 
findings will be admissible in a court action. 

* The vehicle is out of service by reason of repair of nonconformities by MAZDA or its agents 

for a cumulative total of more than 30 calendar days after delivery of the vehicle to the 
buyer.

Mazda North American Operations 

7755 Irvine Center Drive 

Irvine, CA 92618 

ATTN: Customer Mediation 

11. If you accept the arbitrator’s decision, MAZDA will be bound by the decision, and will 

comply with the decision within a reasonable time not to exceed 30 days after we 
receive notice of your acceptance of the decision. 

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program. 

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