Customer Information; Customer Assistance; Canadian Motor Vehicle Arbitration Plan (CAMVAP) - Page 224

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Customer Information

Customer Assistance

Form No. 8Q42-EA-01F

Please recognize that the resolution of service problems in most cases requires the use of 
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the 
above three steps in sequence therefore for most effective results.

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Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda’s Customer 
Satisfaction Program. If after exhausting the procedures in this manual your concern is still 
not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian 
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your 
concern may be reviewed and resolved by an independent third party through binding 
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that 
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the 
award is binding on both you and Mazda Canada Inc.

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Canadian Motor Vehicle Arbitration Plan (CAMVAP) 

If a specific item of concern arises, where a solution cannot be reached between an owner, 
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish 
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling 
and preparing for their arbitration hearings. However, before you can proceed with 
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories, except Quebec.
Consumers wishing to obtain further information about the Program can obtain an 
information booklet from your dealer, the Provincial Administrator or the Canadian Motor 
Vehicle Arbitration Plan Office at the following address or telephone number.

Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685

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