Potential Issues; Global Positioning; OnStar Personal Identification- Page 353

2013 Buick encore Owner Manual

Model Year
2014 Dodge Charger SRT Owner Manual

Table of Contents

Seats and Restraints
Instruments and Controls
Driving and Operating
Vehicle Care
Customer Information
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Black plate (7,1)

Buick Encore Owner Manual - 2013 - crc - 1/8/13

OnStar

14-7

OnStar Personal Identification
Number (PIN)

A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To
change the OnStar PIN, call OnStar
and provide the Advisor with the
current number.

Warranty

OnStar equipment may be
warranted as part of the New
Vehicle Limited Warranty. The
manufacturer of the vehicle
furnishes detailed warranty
information.

Languages

The vehicle can be programmed to
respond in English, French or
Spanish. Press

Q

and ask an

Advisor. Advisors can speak
English, French or Spanish.

Potential Issues

OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days.
After five days, OnStar can contact
Roadside Assistance and a
locksmith to help gain access to the
vehicle.

Global Positioning
System (GPS)

.

Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels,
underpasses, or parking
garages; or in an area with very
dense trees. If GPS signals are
not available, the OnStar system
should still operate to call
OnStar. However, OnStar could
have difficulty identifying the
exact location.

.

In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

.

A temporary loss of GPS can
cause loss of the ability to send
a Turn-by-Turn Navigation route.
The Advisor may give a verbal
route or may ask for a call back
after the vehicle is driven into an
open area.

Cellular and GPS Antennas

Avoid placing items over or near the
antenna to prevent blocking cellular
and GPS signal reception. Cellular
reception is required for OnStar to
send remote signals to the vehicle.

Unable to Connect to OnStar
Message

If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press

Q

to try the

call again or try again after driving a
few miles into another cellular area.