Reporting safety defects for U.S. owners; Reporting safety defects for Canadian owners; Reporting safety defects for - Page 400

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9-1. For owners

9-1.For owners

Reporting safety defects for 
U.S. owners

If you believe that your vehicle has a 
defect which could cause a crash or 
could cause injury or death, you 
should immediately inform the 
National Highway Traffic Safety 
Administration (NHTSA) in addition 
to notifying the Lexus Division of 
Toyota Motor Sales, U.S.A., Inc. 
(Toll-free: 1-800-25-LEXUS).

If NHTSA receives similar com-
plaints, it may open an investigation, 
and if it finds that a safety defect 
exists in a group of vehicles, it may 
order a recall and remedy campaign. 
However, NHTSA cannot become 
involved in individual problems 
between you, your dealer, or Lexus 
Division of Toyota Motor Sales, 
U.S.A., Inc.

To contact NHTSA, you may call the 
Vehicle Safety Hotline toll-free at 
1-888-327-4236 (TTY: 
1-800-424-9153); go to 

http://www.safercar.gov

 ; or write to: 

Administrator, NHTSA, 1200 New 
Jersey Ave. SE., Washington, DC 
20590. You can also obtain other 
information about motor vehicle 
safety from 

http://www.safercar.gov

.

Reporting safety defects for 
Canadian owners

Canadian customers who wish to 
report a safety-related defect to 
Transport Canada, Defects Investi-
gations and Recalls, may telephone 
the toll-free hotline 
1-800-333-0510, mail Transport 
Canada - ASFAD, 330 Sparks 
Street, Ottawa, ON, K1A 0N5, or 
complete the online form at 
https://www.tc.gc.ca/recalls.