Interior Features; Audio Set; Voice recognition related problems- Page 479

Voice recognition related problems

Symptom

Cause

Solution method

Poor voice recognition



Excessive, slow speech.



Excessive, forceful speech
(shouting).



Speaking before the beep sound
has ended.



Loud noise (speaking or noise
from outside/inside vehicle).



Airflow from A/C is blowing
against the microphone.



Speaking in off-standard expres‐
sions (dialect).

Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni‐
tion ability will improve if no stop is
placed between the numbers.

False recognition of numbers

Poor voice recognition

There is a malfunction in the micro‐
phone.

A poor connection or malfunction
with the microphone may have oc‐
curred. Consult an Authorized Maz‐
da Dealer.

Phone-related voice recognition is
disabled

There is a problem with the connec‐
tion between the Bluetooth

®

 unit

and the device.

If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.

Names in the phonebook are not
easily recognized

The Bluetooth

®

 system is under a

condition in which recognition is
difficult.

By carrying out the following meas‐
ures, the rate of recognition will im‐
prove.



Clear memory from the phone‐
book which is not used very of‐
ten.



Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us‐
ing names such as “Mom”,
“Dad”, recognition will improve.)

When operating the audio, a song
name is not recognized

Song names cannot be recognized
by voice.

―

You want to skip guidance

―

Guidance can be skipped by quickly
pressing and releasing the talk but‐
ton.

Regarding problems with calls

Symptom

Cause

Solution method

When starting a call, vehicle noise
from the other party can be heard

For about 3 seconds after starting a
call, the Bluetooth

®

 unit's Noise

Suppression function requires time
to adapt to the call environment.

This does not indicate a problem
with the device.

Interior Features

Audio Set

5-85

CX-5_8HE3-EA-18I_Edition1

2018-6-29 13:44:47