Customer Assistance; Customer Information and Reporting Safety Defects- Page 517

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Customer Information and Reporting Safety Defects

Customer Assistance

  By  letter  at:
  Attn:  Customer  Assistance
  Mazda  North  American  Operations
  7755 Irvine Center Drive
  Irvine,  CA  92618-2922
  P.O.  Box  19734
  Irvine,  CA  92623-9734

  In order to serve you effi ciently and effectively, please help us by providing the following 
information:

   1.   Your name, address, and telephone number

   2.   Year  and  model  of  vehicle

   3.   Vehicle  Identifi cation Number (17 digits, noted on your registration or title or located on 

the upper driver's side corner of the dash)

   4.   Purchase  date  and  current  mileage

   5.   Your  dealer's  name  and  location

   6.   Your  question(s)

  If you live outside the U.S.A., please contact your nearest Mazda Distributor.

 STEP 3: Contact Better Business Bureau (BBB)

    Mazda North American Operations realizes that mutual agreement on some issues may 
not be possible. As a fi nal step to ensure that your concerns are being fairly considered, 
Mazda North American Operations has agreed to participate in a dispute settlement program 
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

  BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a 
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to 
facilitate a settlement they will provide an informal hearing before an arbitrator.

  You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies 
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent 
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB 
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If 
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or 
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.

  The whole process normally takes 40 days or less. The arbitration decision is not binding 
on you or Mazda unless you accept the decision. For more information about BBB AUTO 
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB 
website at www.lemonlaw.bbb.org.