Customer Assistance (Canada); Customer Assistance; Customer Information and Reporting Safety Defects- Page 520

8–6

Customer Information and Reporting Safety Defects

Customer Assistance

 Customer  Assistance  (Canada)

 Satisfaction Review Process

    Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized 
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. 
In our experience, any questions, problems, or complaints regarding the operation of your 
Mazda or any other general service transactions are most effectively resolved by your dealer. 
If the cause of your dissatisfaction cannot adequately be addressed by normal dealership 
procedures, we recommend that you take the following steps:

 STEP 1: Contact the Mazda Dealer

    Discuss the matter with a member of dealership management. If the Service Manager has 
already reviewed your concerns, contact the owner of the dealership or its General Manager.

 STEP 2: Contact the Mazda Regional Offi ce

    If you feel that you still require assistance, ask the dealer Service Manager to arrange for 
you to meet the local Mazda Service Representative. If more expedient, contact Mazda 
Canada Inc. Regional Offi ce nearest you for such arrangements. Regional Offi ce address 
and phone numbers are shown (page  8-8 ).

 STEP 3: Contact the Mazda Customer Relations Department

    If  still  not  substantially  satisfi ed, contact the Customer Relations Department, Mazda 
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
  Provide the Department with the following information:

   1.   Your name, address and telephone number

   2.   Year  and  model  of  vehicle

   3.   Vehicle  Identifi cation Number (VIN). Refer to the “Vehicle Identifi cation Labels” page 

of section 9 of this manual for the location of the VIN.

   4.   Purchase  date

   5.   Present  odometer  reading

   6.   Your  dealer's  name  and  location

   7.   The nature of your problem and/or cause of dissatisfaction

  The Department, in cooperation with the local Mazda Service Representative, will review 
the case to determine if everything possible has been done to ensure your satisfaction.