Customer Assistance; Customer Information and Reporting Safety Defects- Page 531

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Customer Information and Reporting Safety Defects

Customer Assistance

The Department, in cooperation with the local Mazda Service Representative, will review 

the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of 

your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the 

above three steps in sequence for most effective results.

 Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction 

Program. If after exhausting the procedures in this manual your concern is still not resolved, 

you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian 

Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your 

concern may be reviewed and resolved by an independent third party through binding 

arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.

Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. 

There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award 

is binding on both you and Mazda Canada Inc.

 Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner, 

Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to 

use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling 

and preparing for their arbitration hearings. However, before you can proceed with 

CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.

Consumers wishing to obtain further information about the Program should contact the 

Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle 

Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan

235 Yorkland Boulevard, suite 300

North York, Ontario

M2J 4Y8

http://camvap.ca

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