Customer Assistance; Customer Information and Reporting Safety Defects- Page 538

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Customer Information and Reporting Safety Defects

Customer Assistance

 STEP 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues may 

not be possible. As a final step to ensure that your concerns are being fairly considered, 

Mazda North American Operations has agreed to participate in a dispute settlement program 

administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a 

mutually acceptable resolution of any warranty related concerns. If the BBB is not able to 

facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies 

under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent 

permitted by the applicable state “Lemon Law”, you are also required to resort to BBB 

AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If 

you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or 

the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding 

on you or Mazda unless you accept the decision. For more information about BBB AUTO 

LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB 

website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope 

to satisfy every customer directly, but if there is ever a question about our decision, Mazda 

believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure 

Mazda delivers on our commitment to do the right thing for our customers!

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