Troubleshooting; Mazda Bluetooth; Interior Features- Page 369

Troubleshooting

Mazda Bluetooth

®

 Hands-Free Customer Service

If you have any problems with Bluetooth

®

, contact our toll-free customer service center.



U.S.A.

Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect



Canada

Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca



Mexico

Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx

Bluetooth

®

 Device pairing, connection problems

Symptom

Cause

Solution method

Unable to perform pairing

―

First make sure the device is
compatible with the Bluetooth

®

unit, and then check whether the
Bluetooth

®

 function and the Find

Mode/Visible setting

*1

 on the

device are turned on. If pairing is
still not possible after this, contact
an Authorized Mazda Dealer or
Mazda Bluetooth

®

 Hands-Free

Customer Service.

Pairing cannot be performed again

The pairing information paired to
the Bluetooth

®

 unit or device is not

recognized correctly.

Perform pairing using the following
procedure.



Clear “Mazda” stored in the
device.



Perform pairing again.

Unable to perform pairing

The Bluetooth

®

 function and the

Find Mode/Visible setting

*1

 on the

device may turn off automatically
after a period of time has elapsed
depending on the device.

Check whether the Bluetooth

®

function and the Find Mode/Visible
setting

*1

 on the device are turned on

and pairing or reconnect.

Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently

The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.

Move the device to a location in
which radio wave interference is
less likely to occur.

Interior Features

Bluetooth

®

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2017-4-10 11:03:49