Mazda Bluetooth; Interior Features; Audio Set- Page 443

Android Auto™ use-related issues

Symptom

Cause

Solution method

The Android Auto™ mode does not
launch even though the An‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart‐
phone.

The Android Auto™ application has
not been downloaded to your An‐
droid™ Smartphone.

To use Android Auto™ with your
vehicle, the Android Auto™ appli‐
cation is required on your An‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google store™.

You used the wrong USB port.

Use the USB port displaying the 
mark to start the Android Auto™
mode.

The error message, “Mobile device
error” is displayed after connecting
my Android™ Smartphone to the
USB port.

There is mis-communication be‐
tween the vehicle's audio system
and your Android™ Smartphone.

Disconnect the connector cord from
the USB port once and then recon‐
nect it.

Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth

®

.

Disconnect the other device's Blue‐
tooth

®

 connection, disconnect the

connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.

The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode.

Only applications compatible with
Android Auto™ are displayed on
the screen.

Contact the application's supplier.



Voice recognition is poor or in‐
correct.



Voice recognition responds slow‐
ly or it does not work.

―

If you are having difficulty using
the voice recognition, visit the An‐
droid Auto™ support site or contact
Google™.

There is a difference in the audio
volume between Bluetooth

®

 audio

and Android Auto™.

―

Check the volume of the audio on
the device connected via Blue‐
tooth

®

. The volume on some devi‐

ces connected via Bluetooth

®

 can

be adjusted.

Mazda Bluetooth

®

 Hands-Free Customer Service

If you have any problems with Bluetooth

®

, contact our toll-free customer service center.



U.S.A.

Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect



Canada

Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca



Mexico

Interior Features

Audio Set

5-71

Mazda6_8HK6-EA-19A_Edition1

2018-11-15 9:36:06