Customer Assistance; Customer Information and Reporting Safety Defects; STEP 1: Contact Your Mazda Dealer- Page 278

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Customer Information and Reporting Safety Defects

Form No. 8R65-EA-03C

Customer Assistance

Your complete and permanent satisfaction is our business. We are here to serve you. All 
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle 
in top condition.
If you have any questions or recommendations for improvement regarding the service of 
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take 
the following steps:

▼

STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to 
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS, 
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL 
MANAGER of the dealership or the OWNER.

▼

STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership 
management, you can reach Mazda North American Operations by one of three ways.

Log on at: www.mazdausa.com

Answers to many questions, including how to locate or contact a local Mazda dealership in the 
U.S., can be found here. You can also send e-mail to Mazda by clicking "contact" at this site.

By phone at:1 (800) 222-5500

By letter at:
Attn: Customer Assistance

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following 
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on 

the upper driver

’

s side corner of the dash)

4. Purchase date and current mileage
5. Your dealer

’

s name and location

6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Customer Assistance (U.S.A.)

J60E_8R65-EA-03C_Edition6.book  Page 2  Wednesday, December 10, 2003  4:24 PM

Black process 45.0

°

 240.0 LPI