Power Base Series; 6 Service; 6.1 Worldwide Service- Page 20

Power Base Series

  Power Amplifiers

Page 20

6 Service

This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is
one reason why each unit bears the following label:

CAUTION: To prevent electric shock, do not re-
move covers. No user serviceable parts inside. Re-
fer servicing to a qualified technician.

6.1 Worldwide Service

Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service centers.)
To obtain service, simply present the bill of sale as
proof of purchase along with the defective unit to an
authorized service center. They will handle the neces-
sary paperwork and repair.

Remember to transport your unit in the original factory
pack. We will pay the surface shipping costs both
ways 

for warranty service

 to the authorized service

center nearest you after receiving copies of all ship-
ping receipts. You must bear the expense of all taxes,
duties, and customs fees when transporting the unit.

6.2 North American Service

Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.

6.2.1 Service at a North American Service Center

This method usually saves the most time and effort.
Simply present your bill of sale along with the defective
unit to an authorized service center to obtain service.
They will handle the necessary paperwork and repair.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area
can be obtained from our Technical Support Group.

6.2.2 Factory Service

To obtain factory service, fill out the 

service informa-

tion page

 that follows and send it along with your proof

of purchase and the defective unit to the Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States after receiving copies of
the shipping receipts. Shipments should be sent “UPS
ground.” (If the unit is under warranty, you may send it
C.O.D. for the cost of freight via UPS ground.) The fac-

1. When sending a Crown product to the factory for

service, be sure to fill out the service information
form that follows and enclose it inside your unit’s
shipping pack. Do not send the service informa-
tion form separately.

2. To ensure the safe transportation of your unit to

the factory, ship it in an original factory packing
container. If you don’t have one, call or write
Crown’s Parts Department. With the exception of
polyurethane or wooden crates, any other pack-
ing material will not be sufficient to withstand the
stress of shipping. 

Do not use loose, small size

packing materials.

3. Do not ship the unit in any kind of cabinet (wood

or metal). Ignoring this warning may result in ex-
tensive damage to the unit and the cabinet. Ac-
cessories are not needed—do not send the
instruction manual, cables and other hardware.

If you have any questions, please call or write the
Crown Technical Support Group.

Always use the
original factory pack
to transport the unit.

tory will return it via UPS ground. Please contact us if
other arrangements are required.

Factory Service Shipping Instructions:

Crown Audio Division

Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.

Telephone: 219-294-8200

800-342-6939 

(North America,

   Puerto Rico, and Virgin Islands only)

Facsimile:

219-294-8301 

(Technical Support)

219-294-8124 

(Factory Service)

Fax Back:

219-293-9200
800-294-4094 

(North America only)

Internet:

http://www.crownintl.com