Operation Manual; 9.2.2 Factory Service; 9.2.3 Factory Service Shipping Instruc-- Page 80

Operation Manual

DBC Network Bridge

page 80

Crown amplifiers are quality units that rarely require ser-
vicing. Before returning your unit for service, please con-
tact Crown Technical Support to verify the need for 
servicing.

This unit has very sophisticated circuitry which should 
only be serviced by a fully trained technician. This is one 
reason why each unit bears the following label:

CAUTION: To prevent electric shock, do not 
remove covers. No user serviceable parts 
inside. Refer servicing to a qualified technician.

Complete the Crown Audio Factory Service Information 
form, in the back of this manual, when returning a Crown 
product to the factory or authorized service center. The 
form must be included with your product inside the box 
or in a packing slip envelope securely attached to the 
outside of the shipping carton. Do not send this form 
separately.

Warranty is only valid within the country in which the 
product is purchased.

9.1 International and Canada Service

Service may be obtained from an authorized service cen-
ter. (Contact your local Crown/Amcron representative or 
our office for a list of authorized service centers.) To 
obtain service, simply present the bill of sale as proof of 
purchase along with the defective unit to an authorized 
service center. They will handle the necessary paperwork 
and repair.

Remember to transport your unit in the original factory 
pack. 

9.2 US Service

Service may be obtained in one of two ways: from an 
authorized service center or from the factory. You may 
choose either. It is important that you have your copy of 
the bill of sale as your proof of purchase.

9.2.1 Service at a US Service Center

This method usually saves the most time and effort. Sim-
ply present your bill of sale along with the defective unit 
to an authorized service center to obtain service. They 
will handle the necessary paperwork and repair. Remem-
ber to transport the unit in the original factory pack. A list 

of authorized service centers in your area can be obtained 
from Crown Factory Service, or online from 
http://www.crownaudio.com/support/servcent.htm.

9.2.2 Factory Service

Crown accepts no responsibility for non-serviceable 
product that is sent to us for factory repair. It is the 
owner’s responsibility to ensure that their product is ser-
viceable prior to sending it to the factory. Serviceable 
product list is available at 
http://crownweb.crownintl.com/crownrma/. 
For more information, please contact us direct.

A Service Return Authorization (SRA) is required for 
product being sent to the factory for repair. An SRA can 
be completed online at www.crownaudio.com/support/
factserv.htm. If you do not have access to the web, please 
call Crown’s Customer Service at 574.294.8200 or 
800.342.6939 extension 8205.

For warranty service, we will pay for ground shipping 
both ways in the United States. Contact Crown Customer 
Service to obtain prepaid shipping labels prior to send-
ing the unit. Or, if you prefer, you may prepay the cost of 
shipping, and Crown will reimburse you. Send copies of 
the shipping receipts to Crown to receive reimbursement. 
Your repaired unit will be returned via UPS ground. 
Please contact us if other arrangements are required.

9.2.3 Factory Service Shipping Instruc-
tions:

1.

Service Return Authorization (SRA) is required for 
product being sent to the factory for service. Please 
complete the SRA by going to 
www.crownaudio.com/support/factserv.htm. If you 
do not have access to our website, call 
1.800.342.6939, extension 8205 and we'll create the 
SRA for you.

2.

See packing instructions that follow.

3.

Ship product to: 
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD. 
ELKHART, IN 46517

4.

Use a bold black marker and write the SRA number 
on three sides of the box.

5.

Record the SRA number for future reference. The 
SRA number can be used to check the repair status.

9.2.4 Packing Instructions

Important:

 These instructions must be followed. If they 

are not followed, Crown Audio, Inc. assumes no respon-
sibility for damaged goods and/or accessories that are 
sent with your unit. 

1.

Fill out and include the Crown Audio Factory Ser-
vice Information sheet in the back of this manual.

2.

Do not ship any accessories (manuals, cords, hard-
ware, etc.) with your unit. These items are not 
needed to service your product. We will not be 
responsibility for these items.

3.

When shipping your Crown product, it is important 
that it has adequate protection. We recommend you 
use the original pack material when returning the 
product for repair. If you do not have the original 
box, please call Crown at 800.342.6939 or 
574.294.8210 and order new pack material. See 
instructions for “foam-in-place” shipping pack. (Do 
not ship your unit in a wood or metal cabinet.)

4.

If you provide your own shipping pack, the mini-
mum recommended requirements for materials are 
as follows:

 a. 275 P.S.I. burst test, Double-Wall carton that allows 

for 2-inch solid Styrofoam on all six sides of unit or 
3 inches of plastic bubble wrap on all six sides of 
unit.

b.

Securely seal the package with an adequate carton 
sealing tape.

c.    Do not use light boxes or “peanuts”. Damage caused 

by poor packaging will not be covered under war-
ranty.

Using your 'foam-in-place' shipping pack

Note: The foam-in-place packing is molded so that there 
is only one correct position for your product.

1.

Open carton and lift center cushion leaving both 
end-cushions in place.

9 Service

2.

Carefully place your product with the product's front 
panel facing the same direction as arrows indicate.

3.

Reset center cushion down over top of product's 
chassis. The foam-in-place packing was molded to 
accommodate different chassis depth sizes. If your 
product's chassis does not completely fill the foam-
in-place cavity, you may use a soft but solid packing 
material (such as paper or bubble wrap) behind the 
chassis.

4.

Enclose the completed Crown Audio Factory Service 
Information form (or securely attach it to the outside 
of carton) and re-seal the shipping pack with a 
sturdy carton sealing tape.

9.2.5 Estimate Approval

Approval of estimate must be given within 30 days after 
being notified by Crown Audio Inc. Units still in the pos-
session of Crown after 30 days of the estimate will 
become the property of Crown Audio Inc.

9.2.6 Payment of Non-Warranty Repairs

Payment on out-of-waranty repairs must be received 
within 30 days of the repair date. Units unclaimed after 
30 days become the property of Crown Audio Inc.

If you have any questions, please contact Crown Factory 
Service.

Crown Factory Service

 1718 W. Mishawaka Rd., 

Elkhart, Indiana 46517 U.S.A.

Telephone:

574.294.8200

800.342.6939 (North America, 

Puerto Rico, and Virgin Islands only)

Facsimile: 

574.294.8301 (Technical Support)

574.294.8124 (Factory Service)

Internet: 

http://www.crownaudio.com