Operation Manual; 17.2.2 Factory Service; 17.2.3 Factory Service Shipping - Page 21

CT Power Amplifiers

page 21

CT Power Amplifiers

Operation Manual

 18 Service

Crown amplifiers are quality units that rarely require 

ser vicing. Before returning your unit for service, please 

con tact Crown Technical Support to verify the need for 

servicing.
This unit has very sophisticated circuitry which should 

only be serviced by a fully trained technician. This is one 

reason why each unit bears the following label:

CAUTION: To prevent electric shock,  

do not remove covers. No user serviceable  

parts inside. Refer servicing to a qualified 

technician.

Complete the Crown Audio Factory Service Information 

form, in the back of this manual, when returning a Crown 

product to the factory or authorized service center. The 

form must be included with your product inside the box or 

in a packing slip envelope securely attached to the 

outside of the shipping carton. Do not send this form 

separately. 

Warranty is only valid within the country in which the 

product is purchased.

17.1 International and Canada Service

Service may be obtained from an authorized service 

cen ter. (Contact your local Crown/Amcron 

representative or our office for a list of authorized 

service centers.) To obtain service, simply present the 

bill of sale as proof of purchase along with the defective 

unit to an authorized service center. They will handle 

the necessary paperwork and repair. Remember to 

transport your unit in the original factory pack. 

17.2 US Service

Service may be obtained in one of two ways: from an 

authorized service center or from the factory. You may 

choose either. It is important that you have your copy of 

the bill of sale as your proof of purchase.

17.2.1 Service at a US Service Center

This method usually saves the most time and effort. 

Sim ply present your bill of sale along with the defective 

unit to an authorized service center to obtain service. 

They will handle the necessary paperwork and repair. 

Remem ber to transport the unit in the original factory 

pack. A list of authorized service centers in your area can 

be obtained from Crown Factory Service, or online from  

http://www.crownaudio.com/support/servcent.htm.

17.2.2 Factory Service

Crown accepts no responsibility for non-serviceable 

product that is sent to us for factory repair. It is the owner’s 

responsibility to ensure that their product is ser viceable 

prior to sending it to the factory. Serviceable product list 

is available at  

http://crownweb.crownintl.com/crownrma/.  

For more information, please contact us direct.
A Service Return Authorization (SRA) is required for 

product being sent to the factory for repair. An SRA can be 

completed online at www.crownaudio.com/support/

factserv.htm. If you do not have access to the web, please 

call Crown’s Customer Service at 574.294.8200 or 

800.342.6939 extension 8205.
For warranty service, we will pay for ground shipping 

both ways in the United States. Contact Crown Customer 

Service to obtain prepaid shipping labels prior to send ing 

the unit. Or, if you prefer, you may prepay the cost of 

shipping, and Crown will reimburse you. Send copies of 

the shipping receipts to Crown to receive reimbursement. 

Your repaired unit will be returned via UPS ground. 

Please contact us if other arrangements are required.

17.2.3 Factory Service Shipping 
Instructions:

1.  Service Return Authorization (SRA) is required for 

product being sent to the factory for service. Please 

complete the SRA by going to  

www.crownaudio.com/support/factserv.htm. If you 

do not have access to our website, call 

1.800.342.6939, extension 8205 and we’ll create the 

SRA for you.

2.  See packing instructions that follow.
3.  Ship product to:  

CROWN AUDIO FACTORY SERVICE 

1718 W MISHAWKA RD.  

 ELKHART, IN 46517

4.  Use a bold black marker and write the SRA number 

on three sides of the box.

5.  Record the SRA number for future reference. The 

SRA number can be used to check the repair status.

17.2.4 Packing Instructions

Important:

 These instructions must be followed. If they 

are not followed, Crown Audio, Inc. assumes no 
respon sibility for damaged goods and/or accessories that 
are sent with your unit.  

1.  Fill out and include the Crown Audio Factory Ser vice 

Information sheet in the back of this manual.

2.  Do not ship any accessories (manuals, cords, 

hard ware, etc.) with your unit. These items are not 

needed to service your product. We will not be 

responsibility for these items.

3.  When shipping your Crown product, it is important 

that it has adequate protection. We recommend you 

use the original pack material when returning the 

product for repair. If you do not have the original box, 

please call Crown at 800.342.6939 or 574.294.8210 

and order new pack material. See instructions for 

“foam-in-place” shipping pack. (Do not ship your 

unit in a wood or metal cabinet.)

4.  If you provide your own shipping pack, the mini mum 

recommended requirements for materials are as 

follows:

 a.  275 P.S.I. burst test, Double-Wall carton that allows 

for 2-inch solid Styrofoam on all six sides of unit or 3 

inches of plastic bubble wrap on all six sides of unit.

b.  Securely seal the package with an adequate carton 

sealing tape.

c.     Do not use light boxes or “peanuts”. Damage caused 

by poor packaging will not be covered under 

war ranty.

Using your ‘foam-in-place’ shipping pack

Note: The foam-in-place packing is molded so that there 
is only one correct position for your product. 

  1.  Open carton and lift center cushion leaving both 

end-cushions in place.

2.  Carefully place your product with the product’s front 

panel facing the same direction as arrows indicate.

3.  Reset center cushion down over top of product’s 

chassis. The foam-in-place packing was molded to 

accommodate different chassis depth sizes. If your 

product’s chassis does not completely fill the 

foam-in-place cavity, you may use a soft but solid 

packing material (such as paper or bubble wrap) 

behind the chassis.

4.  Enclose the completed Crown Audio Factory Service 

Information form (or securely attach it to the outside 

of carton) and re-seal the shipping pack with a sturdy 

carton sealing tape.

17.2.5 Estimate Approval

Approval of estimate must be given within 30 days after 
being notified by Crown Audio Inc. Units still in the 
pos session of Crown after 30 days of the estimate will 
become the property of Crown Audio Inc.

17.2.6 Payment of Non-Warranty Repairs

Payment on out-of-waranty repairs must be received 
within 30 days of the repair date. Units unclaimed after 30 
days become the property of Crown Audio Inc. 

If you have any questions, please contact Crown Factory 

Service.

Crown Factory Service 

 1718 W. Mishawaka Rd.,  

Elkhart, Indiana 46517 U.S.A.

Telephone:

574.294.8200 

800.342.6939 (North America,  

Puerto Rico, and Virgin Islands only)

Facsimile:  

574.294.8301 (Technical Support) 

574.294.8124 (Factory Service)

Internet:  

http://www.crownaudio.com