Operation Manual; Worldwide Service; Factory Service- Page 44

XTi2 Series 

Power Amplifiers

Operation Manual

page 44

Crown amplifiers are quality units that rarely require servicing. Before returning your unit for servicing, please contact Crown 
Technical Support to verify the need for servicing.

Warranty is only valid within the country in which the product was purchased.

This unit has very sophisticated circuitry which should only be serviced by a fully trained technician. This is one reason why 
each unit bears the following label:

CAUTION: To prevent electric shock, do not remove covers. No user serviceable parts inside. Refer 
servicing to a qualified technician.

Complete the Crown Audio Factory Service Information form, in the back of this manual, when returning a Crown product 
to the factory or authorized service center. The form must be included with your product inside the box or in a packing slip 
envelope securely attached to the outside of the shipping carton. Do not send this form separately.

Worldwide Service

Service may be obtained from an authorized service center. (Contact your local Crown/Amcron representative or our office 
for a list of authorized service centers.) To obtain service, simply present the bill of sale as proof of purchase along with the 
defective unit to an authorized service center. They will handle the necessary paperwork and repair.

Remember to transport your unit in the original factory pack.

US and Canada Service

Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is 
important that you have your copy of the bill of sale as your proof of purchase.

Service at a US or Canada Service Center

This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an 
authorized service center to obtain service. They will handle the necessary paperwork and repair. Remember to transport the 
unit in the original factory pack. A list of authorized service centers in your area can be obtained from Crown Factory Service, 
or online from http://www.crownaudio.com/support/servcent.htm.

Factory Service

Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair. It is the owner’s responsibility 
to ensure that their product is serviceable prior to sending it to the factory. Serviceable product list is available at  
http://crownweb.crownintl.com/crownrma/.

For more information, please contact us direct.

A Service Return Authorization (SRA) is required for product being sent to the factory for repair. An SRA can be completed 
online at www.crownaudio.com/support/factserv.htm. If you do not have access to the web, please call Crown’s Customer 
Service at 574.294.8200 or 800.342.6939 extension 8205 in North America, Puerto Rico and the Virgin Islands only.

For warranty service, we will pay for ground shipping both ways in the United States. Contact Crown Customer Service to 
obtain prepaid shipping labels prior to sending the unit. Or, if you prefer, you may prepay the cost of shipping, and Crown will 
reimburse you. Send copies of the shipping receipts to Crown to receive reimbursement.

Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.

Factory Service Shipping Instructions:

  1.  Service Return Authorization (SRA) is required for product being sent to the factory for service. Please complete the SRA 

by going to www.crownaudio.com/support/factserv.htm. If you do not have access to our website, call 1.800.342.6939, 
extension 8205 and we’ll create the SRA for you.

  2. See packing instructions that follow.

Service