Step 3: Contact Better Business Bureau (BBB); For Vehicles in CALIFORNIA- Page 9

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WHEN YOU NEED TO TALK TO MAZDA

Mazda North American Operations realizes that mutual agreement on some issues may not be 
possible. As a final step to ensure that your concerns are being fairly considered, Mazda North 
American Operations has agreed to participate in a dispute settlement program administered 
by the Better Business Bureau (BBB) system, at no cost to you the consumer.

Step 3: Contact Better Business Bureau (BBB)

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a 
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to 
facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies  under 
the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted 
by the applicable state “Lemon Law”, you are also required to resort to BBB AUTO LINE 
before exercising any rights or seeking remedies under the “Lemon Law”. If you choose to seek 
remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state 
“Lemon  Law”, you are not required to first use BBB AUTO LINE.

For Vehicles in CALIFORNIA

The whole process normally takes 40 days or less. The arbitration decision is not binding on 
you or Mazda else you accept the decision. For more information about BBB AUTO LINE, 
including  current  eligibility  standards,  please  call  1-800-955-5100 or visit the BBB website at 
www.lemonlaw.bbb.org.

1. MAZDA NORTH AMERICAN OPERATIONS (“MAZDA”) participates in BBB  AUTO  LINE, 

a mediation/arbitration program administered by the Council of Better Business 
Bureaus  [3033 Wilson Boulevard, Arlington, Virginia 22201] through local Better Business 
Bureaus. BBB AUTO LINE and MAZDA have been certified by the Arbitration Certification 
Program  of  the California Department of Consumer Affairs.

Being truly committed to customer satisfaction is more than a phrase with Mazda.
We hope to satisfy every customer directly, but if there is ever a question about our decision, 
Mazda believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure 
Mazda delivers on our commitment to do the right thing for our customers!

2. If you have a problem arising under a MAZDA written warranty, we encourage you to bring it 

to our attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE.  
Claims must be filed with BBB AUTO LINE within six (6) months after the expiration of the 
warranty.

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