California Customers- Page 550

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California Customers

1. Mazda North American Operations

participates in BBB AUTO LINE, a

mediation/arbitration program

administered by the Council of

Better Business Bureaus [3033

Wilson Boulevard, Arlington,

Virginia 22201] through local Better

Business Bureaus. BBB AUTO LINE

and Mazda have been certi

fi

ed by

the Arbitration Certi

fi

cation

Program of the California

Department of Consumer A

ff

airs.

2. If you have a problem arising under

a Mazda written warranty, we

encourage you to bring it to our

attention. If we are unable to

resolve it, you may 

fi

le a claim with

BBB AUTO LINE. Claims must be

fi

led with BBB AUTO LINE within six

(6) months after the expiration of

the warranty.

3. To 

fi

le a claim with BBB AUTO LINE,

call 1-800-955-5100. There is no

charge for the call.

4. In order to 

fi

le a claim with BBB

AUTO LINE, you will have to

provide your name and address,

the brand name and vehicle

identi

fi

cation number (VIN) of your

vehicle, and a statement of the

nature of your problem or

complaint. You will also be asked to

provide: the approximate date of

your acquisition of the vehicle, the

vehicle's current mileage, the

approximate date and mileage at

the time any problem(s) were 

fi

rst

brought to the attention of Mazda

or one of our dealers, and a

statement of the relief you are

seeking.

5. BBB AUTO LINE sta

ff

 may try to

help resolve your dispute through

mediation. If mediation is not

successful, or if you do not wish to

participate in mediation, claims

within the program's jurisdiction

may be presented to an arbitrator

at an informal hearing. The

arbitrator's decision should

ordinarily be issued within 40 days

from the time your complaint is

fi

led; there may be a delay of 7

days if you did not 

fi

rst contact

Mazda about your problem, or a

delay of up to 30 days if the

arbitrator requests an inspection/

report by an impartial technical

expert or further investigation and

report by BBB AUTO LINE.

6. You are required to use BBB AUTO

LINE before asserting in court any

rights or remedies conferred by

California Civil Code Section

1793.22. You are also required to

use BBB AUTO LINE before

exercising rights or seeking

remedies created by Title I of the

Magnuson-Moss Warranty Act, 15

U.S.C. sec. 2301 et seq. If you

choose to seek redress by pursuing

rights and remedies not created by

California Civil Code Section

1793.22 or Title I of the

Magnuson-Moss Warranty Act,

resort to BBB AUTO LINE is not

required by those statutes.

Customer Information and Reporting Safety Defects

Customer Assistance

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