Customer Information; Customer Assistance; STEP 3 Contact the Mazda Customer Relations Department- Page 220

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Customer Information

Customer Assistance

Form No. 8Q47-EA-01F

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STEP 3 Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda 
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada 
TEL:1 (800) 263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page 

of section 10 of this manual for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review 
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of 
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the 
above three steps in sequence therefore for most effective results.

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Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda’s Customer 
Satisfaction Program. If after exhausting the procedures in this manual your concern is still 
not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian 
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your 
concern may be reviewed and resolved by an independent third party through binding 
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that 
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the 
award is binding on both you and Mazda Canada Inc.

J76Y.book  Page 4  Wednesday, March 27, 2002  5:04 PM