9-5
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F
▼
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685
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Regional Offices
Provincial Administrators may be reached locally as listed below:
Province/Territory
CAMVAP Number
British Columbia & Yukon Territories
(604) 681-0312
Alberta & Northwest Territories
(403) 426-0650
Saskatchewan
(306) 352-9259
Manitoba
(204) 942-7166
Ontario
(416) 596-8824
Atlantic Canada
(902) 422-5413
Quebec
(418) 649-1330
REGIONAL OFFICES
AREAS COVERED
MAZDA CANADA INC. WESTERN REGION 8171
ACKROYD ROAD SUITE 2000 RICHMOND B.C.
V6X 3K1
(604) 303-5670
ALBERTA, BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL/ATLANTIC
REGION 305 MILNER AVENUE SUITE 400
SCARBOROUGH, ONTARIO M1B 3V4
1 (800) 263-4680
ONTARIO, NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD ISLAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION 6111
ROUTE TRANS CANADIENNE POINTE CLAIRE,
QUEBEC H9R 5A5
(514) 694-6390
QUEBEC
J76Y.book Page 5 Wednesday, March 27, 2002 5:04 PM