Operation Manual; 9.1 Worldwide Service; 9.2.2 Factory Service- Page 25

page 25

CTs Multi-Channel 

Power Amplifiers

Operation Manual

Crown amplifiers are quality units that rarely require 
servicing. Before returning your unit for servicing, 
please contact Crown Technical Support to verify 
the need for servicing.

This unit has very sophisticated circuitry which 
should only be serviced by a fully trained techni-
cian. This is one reason why each unit bears the fol-
lowing label:

CAUTION: To prevent electric shock, do not 
remove covers. No user serviceable parts 
inside. Refer servicing to a qualified techni-
cian.

9.1 Worldwide Service

Service may be obtained from an authorized service 
center. (Contact your local Crown/Amcron repre-
sentative or our office for a list of authorized service 
centers.) To obtain service, simply present the bill of 
sale as proof of purchase along with the defective 
unit to an authorized service center. They will handle 
the necessary paperwork and repair.

Remember to transport your unit in the original fac-
tory pack. 

9.2 US and Canada Service

Service may be obtained in one of two ways: from 
an authorized service center or from the factory. You 
may choose either. It is important that you have your 
copy of the bill of sale as your proof of purchase.

9.2.1 Service at a US or Canada Ser-
vice Center

This method usually saves the most time and effort. 
Simply present your bill of sale along with the 
defective unit to an authorized service center to 
obtain service. They will handle the necessary 
paperwork and repair. Remember to transport the 
unit in the original factory pack. A list of authorized 
service centers in your area can be obtained from 
the Crown website at www.crownaudio.com, or by 
calling Crown Customer Service.

9.2.2 Factory Service

To obtain factory service, fill out the service infor-
mation page found in the back of this manual and 
send it along with your proof of purchase and the 
defective unit to the Crown factory. 

You may create your service RA online. Go to 
www.crownaudio.com. At the top of the page, click 
on Service, then click on “Click here to request an 
RA number.” Fill in and submit the request, then 
print the confirmation page.

For warranty service, we will pay for ground ship-
ping both ways in the United States. Contact Crown 
Customer Service to obtain prepaid shipping labels 
prior to sending the unit. Or, if you prefer, you may 
prepay the cost of shipping, and Crown will reim-
burse you. Send copies of the shipping receipts to 
Crown to receive reimbursement. 

Your repaired unit will be returned via UPS ground. 
Please contact us if other arrangements are 
required.

9.2.3 Factory Service Shipping 
Instructions:

1.

Before sending a Crown product to the factory 
for service, first call the Crown Service Depart-
ment for a return authorization (RA) number.

2.

Be sure to fill out the service information form 
that follows and enclose it with your shipment, 
either inside the box or in a packing slip enve-
lope securely attached to the outside of the 
shipping carton. Do not send the service infor-
mation form separately. If you are sending the 
unit from a Shipping Center, we recommend 
taping the form to the product. We also recom-
mend recording the serial number and model 
before shipping for your reference.

3.

To ensure the safe transportation of your unit to 
the factory, ship it in an original factory packing 
container. If you don’t have the original carton, 

you may obtain a product service foam-in-
place shipping pack from the Crown Factory 
Service Department at the number listed below. 
For non-warranty service, you may also pro-
vide your own shipping pack, however we still 
recommend using a Crown Supplied Shipping 
Container. Minimum recommended require-
ments for materials are as follows: 275 P.S.I. 
burst test Double-Wall carton that allows for 2-
inch solid Styrofoam on all six sides of unit or 
3 inches of plastic bubble wrap on all six sides 
of unit; securely seal the package with an ade-
quate carton sealing tape. Do not use light 
boxes or “peanuts.” Damage caused by poor 
packing cannot be covered under warranty. 

4.

Do not ship the unit in any kind of cabinet 
(wood or metal). Ignoring this warning may 
result in extensive damage to the unit and the 
cabinet. Accessories are not needed—do not 
send the product documentation, cables and 
other hardware.

If you have any questions, please contact Crown 
Factory Service.

Crown Factory Service

 1718 W. Mishawaka Rd., 

Elkhart, Indiana 46517 U.S.A.

Telephone:

 574-294-8200

800-342-6939 (North America, 

Puerto Rico, and Virgin Islands only)

Facsimile: 

574-294-8301 (Technical Support)

574-294-8124 (Factory Service)

Internet: 

http://www.crownaudio.com

9 Service