Troubleshooting; Mazda Bluetooth; Interior Features- Page 368

Troubleshooting

Mazda Bluetooth

®

 Hands-Free Customer Service

If you have any problems with Bluetooth

®

, contact our toll-free customer service center.



U.S.A.

Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect



Canada

Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca



Mexico

Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx

Bluetooth

®

 Device pairing, connection problems

Symptom

Cause

Solution method

Unable to perform pairing

―

First make sure the device is com-
patible with the Bluetooth

®

 unit,

and then check whether the Blue-
tooth

®

 function and the Find Mode/

Visible setting

*1

 on the device are

turned on. If pairing is still not pos-
sible after this, contact an Author-
ized Mazda Dealer or Mazda Blue-
tooth

®

 Hands-Free Customer Serv-

ice.

Pairing cannot be performed again

The pairing information paired to
the Bluetooth

®

 unit or device is not

recognized correctly.

Perform pairing using the following
procedure.



Clear “Mazda” stored in the de-
vice.



Perform pairing again.

Unable to perform pairing

The Bluetooth

®

 function and the

Find Mode/Visible setting

*1

 on the

device may turn off automatically
after a period of time has elapsed
depending on the device.

Check whether the Bluetooth

®

 func-

tion and the Find Mode/Visible set-
ting

*1

 on the device are turned on

and pairing or reconnect.

Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently

The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.

Move the device to a location in
which radio wave interference is
less likely to occur.

Interior Features

Audio Set [Type A (non-touchscreen)]

5-58

CX-5_8FN1-EA-16L_Edition2

2017-2-9 12:40:26