Interior Features; Regarding problems with calls; Audio Set [Type A (non-touchscreen)]- Page 370

Symptom

Cause

Solution method

Poor voice recognition

There is a malfunction in the micro-
phone.

A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.

Phone-related voice recognition is
disabled

There is a problem with the connec-
tion between the Bluetooth

®

 unit

and the device.

If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.

Names in the phonebook are not
easily recognized

The Bluetooth

®

 system is under a

condition in which recognition is
difficult.

By carrying out the following meas-
ures, the rate of recognition will im-
prove.



Clear memory from the phonebook
which is not used very often.



Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)

When operating the audio, a song
name is not recognized

Song names cannot be recognized
by voice.

―

You want to skip guidance

―

Guidance can be skipped by quickly
pressing and releasing the Talk but-
ton.

Regarding problems with calls

Symptom

Cause

Solution method

When starting a call, vehicle noise
from the other party can be heard

For about three seconds after start-
ing a call, the Bluetooth

®

 unit's

Noise Suppression function requires
time to adapt to the call environ-
ment.

This does not indicate a problem
with the device.

The other party cannot be heard or
the speaker's voice is quiet

The volume is set at zero or low.

Increase the volume.

Other problems

Symptom

Cause

Solution method

The indication for the remaining
battery is different between the ve-
hicle and the device

The indication method is different
between the vehicle and the device.

―

When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear

The number has not been registered
into the phonebook.

If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.

Interior Features

Audio Set [Type A (non-touchscreen)]

5-60

CX-5_8FN1-EA-16L_Edition2

2017-2-9 12:40:26