Troubleshooting; Interior Features; Audio Set- Page 392

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Interior Features

Audio Set

Troubleshooting

Mazda Bluetooth

®

 Hands-Free Customer Service

If you have any problems with Bluetooth

®

, contact our toll-free customer service center.



U.S.A.

  Phone: 800-430-0153 (Toll-free)

  Web: www.MazdaUSA.com/bluetooth



Canada

  Phone: 800-430-0153 (Toll-free)

  Web: www.mazdahandsfree.ca



Mexico

  Center of Attention to Client (CAC)

  Phone: 01-800-01-MAZDA (Toll-free)

  Web: www.mazdamexico.com.mx

Bluetooth

®

 Device pairing, connection problems

Symptom

Cause

Solution method

Unable to perform pairing

—

First make sure the device is 

compatible with the Bluetooth

®

unit, and then check whether the 

Bluetooth

®

 function and the Find 

Mode/Visible setting

*1

 on the device 

are turned on. If pairing is still 

not possible after this, contact an 

Authorized Mazda Dealer or Mazda 

Bluetooth

®

 Hands-Free Customer 

Service.

Pairing cannot be performed again

The pairing information paired to 

the Bluetooth

®

 unit or device is not 

recognized correctly.

Perform pairing using the following 

procedure.



Clear “Mazda” stored in the device.



Perform pairing again.

Unable to perform pairing

The Bluetooth

®

 function and the 

Find Mode/Visible setting

*1

 on the 

device may turn off automatically 

after a period of time has elapsed 

depending on the device.

Check whether the Bluetooth

®

function and the Find Mode/Visible 

setting

*1

 on the device are turned on 

and pairing or reconnect.

Does not connect automatically 

when starting the engine
Automatically connects, but then 

disconnects suddenly
Disconnects intermittently

The device is in a location in which 

radio wave interference can occur 

easily, such as inside a bag in a rear 

seat, in a rear pocket of a pair of 

pants.

Move the device to a location in 

which radio wave interference is less 

likely to occur.

Does not connect automatically 

when starting the engine

The pairing information is updated 

when the device OS is updated.

Perform pairing again.

*1  Setting which detects the existence of a device external to the Bluetooth

®

 unit

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