Customer Assistance; Customer Assistance (U.S.A.); Customer Information and Reporting Safety Defects- Page 538

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Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All 

Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in 

top condition.

If you have any questions or recommendations for improvement regarding the service of 

your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take 

the following steps:

NOTE

If it becomes necessary to have the components or wiring system for the supplementary 

restraint system modified to accommodate a person with certain medical conditions in 

accordance with a certified physician, contact an Authorized Mazda Dealer. For more 

information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags > 

Air Bag FAQs > Air Bag Deactivation).

 STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to 

address the issue.



 If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, 

SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of 

the dealership or the OWNER.



 If it becomes necessary to have the components or wiring system for the supplementary 

restraint system modified to accommodate a person with certain medical conditions in 

accordance with a certified physician, go to STEP 2.

 STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership 

management or it becomes necessary to have the components or wiring system for the 

supplementary restraint system modified to accommodate a person with certain medical 

conditions in accordance with a certified physician, you can reach Mazda North American 

Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in 

the U.S., can be found here.

E-mail: click on “Contact Us” located on the “Inside Mazda” tab, or at the bottom of the 

page at www.MazdaUSA.com

By phone at: 1 (800) 222-5500

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