Interior Features; Audio Set- Page 488

Symptom

Cause

Solution method

Unable to perform pairing.

The Bluetooth

®

 function and the

Find Mode/Visible setting

*1

 on the

device may turn off automatically
after a period of time has elapsed
depending on the device.

Check whether the Bluetooth

®

 func-

tion and the Find Mode/Visible set-
ting

*1

 on the device are turned on

and pairing or reconnect.

Does not connect automatically
when starting the engine.
Automatically connects, but then
disconnects suddenly.

Disconnects intermittently.

The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.

Move the device to a location in
which radio wave interference is
less likely to occur.

Does not connect automatically
when starting the engine.

The pairing information is updated
when the device OS is updated.

Perform pairing using the following
procedure:
1. Delete the applicable Blue-

tooth

®

 device on the Mazda

Connect.

2. Delete “Mazda” from the Blue-

tooth

®

 search screen of the

Bluetooth

®

 device.

3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth

®

 device once, then

turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth

®

 Hands-Free Customer

Service.

*

1 Setting which detects the existence of a device external to the Bluetooth

®

 unit.

NOTE



When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth

®

 unit.



If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth

®

 search on your mobile device once again, and pair to a newly detected

“Mazda”.



Before you pair your device, make sure that Bluetooth

®

 is “ON”, both on your phone and

on the vehicle.



If Bluetooth

®

-enabled devices are used in the following locations or conditions,

connection via Bluetooth

®

 may not be possible.



The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.

Interior Features

Audio Set

5-84

CX-9_8HT8-EA-19I_Edition3_old

2020-1-8 11:19:15