Customer Assistance; Customer Information and Reporting Safety Defects- Page 539

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Customer Information and Reporting Safety Defects

Customer Assistance

 California Customers

1.  Mazda North American Operations participates in BBB AUTO LINE, a mediation/

arbitration program administered by the Council of Better Business Bureaus [4200 

Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus. 

BBB AUTO LINE and Mazda have been certified by the Arbitration Certification 

Program of the California Department of Consumer Affairs.

2.  If you have a problem arising under a Mazda written warranty, we encourage you to 

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB 

AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after 

the expiration of the warranty.

3.  To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the 

call.

4.  In order to file a claim with BBB AUTO LINE, you will have to provide your name and 

address, the brand name and vehicle identification number (VIN) of your vehicle, and a 

statement of the nature of your problem or complaint. You will also be asked to provide: 

the approximate date of your acquisition of the vehicle, the vehicle's current mileage, 

the approximate date and mileage at the time any problem(s) were first brought to the 

attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

5.  BBB AUTO LINE staff may try to help resolve your dispute through mediation. If 

mediation is not successful, or if you do not wish to participate in mediation, claims 

within the program's jurisdiction may be presented to an arbitrator at an informal hearing. 

The arbitrator's decision should ordinarily be issued within 40 days from the time your 

complaint is filed; there may be a delay of 7 days if you did not first contact Mazda about 

your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report 

by an impartial technical expert or further investigation and report by BBB AUTO LINE.

6.  You are required to use BBB AUTO LINE before asserting in court any rights or 

remedies conferred by California Civil Code Section 1793.22. You are also required to 

use BBB AUTO LINE before exercising rights or seeking remedies created by Title I 

of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek 

redress by pursuing rights and remedies not created by California Civil Code Section 

1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is 

not required by those statutes.

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