Troubleshooting- Page 185

Symptom

Cause

Solution method

Or, the error message, “Unable
to connect to Apple CarPlay.” is
displayed.

The Device Connection Status of
the connected iPhone

®

 has been

set to “Never Enabled”.

Set the Device Connection Status
to “Always Enable” or “Enable
Once”.

Apple CarPlay™ is already
activated using another iPhone

®

.

If Apple CarPlay™ is already
activated using another iPhone

®

,

Apple CarPlay™ cannot be used
with an additional iPhone

®

.

Disconnect Apple CarPlay™ once
and then reconnect it to the
iPhone

®

 you want to use to

activate Apple CarPlay™.

The icon of the application I
want to use is not displayed on
the home screen of Apple
CarPlay™.

Only applications compatible
with Apple CarPlay™ are
displayed on the screen.

Contact the application's
supplier.

Voice recognition using Siri

®

 is

poor or incorrect for commands
or contact names.

There are many possible reasons
for this such as:
1. Poor network connectivity
2. Road noise/sound of air

blowing from air conditioner

3. Incorrect iPhone

®

 language

setting

1. Use the commander switch

to complete the task or wait
until there is sufficient
network connectivity before
using Siri

®

 again.

2. For better voice recognition,

speak loud and clear.

3. Make sure that the iPhone

®

language is set correctly
(Example: US English vs UK
English).

If you are still having difficulty
using Siri

®

, visit the Apple

®

support site or contact Apple

®

.

There is a difference in the audio
volume between Bluetooth

®

audio and Apple CarPlay™.

―

Check the volume of the audio
on the device connected via
Bluetooth

®

. The volume on some

devices connected via Bluetooth

®

can be adjusted.

Apple CarPlay™ is activated each
time an Apple

®

-genuine

connector cord connected to
your iPhone

®

 is inserted into the

USB port. (You have an iPhone

®

which you do not want to use to
activate Apple CarPlay™)

The Device Connection Status of
the connected iPhone

®

 is set to

“Always Enable”.

Set the Device Connection Status
to “Never Enabled” or “Always
Ask”.

Trouble

Troubleshooting

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