Call related problems; Problems related to messages- Page 191

Call related problems

Symptom

Cause

Solution method

When a call begins, vehicle noise
from the other party can be
heard

For about 3 seconds after a call
begins, the Bluetooth

®

 device’s

noise suppression function re-
quires time to adapt to the call
environment, therefore you may
hear the noise from the other
party’s vehicle, making it difficult
to carry voice.

There is no problem with the
Bluetooth

®

 device.

The other party’s voice cannot be
heard or it is difficult to hear

The volume is set at 0 or low.

Increase the conversation vol-
ume.

The phone does not receive calls.

The “Incoming Call Notifications”
setting in the Communication
Settings is off.

Turn the “Incoming Call Notifica-
tions” setting on.

Problems related to messages

Symptom

Cause

Solution method

Contacts cannot be displayed.

Downloading to Mazda Connect
is not being permitted from the
Bluetooth

®

 device.

Set the permissions to allow
downloads from the Bluetooth

®

device.

The message list cannot be dis-
played.

Downloading to Mazda Connect
is not being permitted from the
Bluetooth

®

 device.



Set the permissions to allow
downloads from the Blue-
tooth

®

 device.



If an Apple

®

 product is to be

connected, set the device’s
permissions to allow down-
loads from the Apple

®

 prod-

uct, and then reconnect. After
reconnecting, only the re-
ceived messages are displayed.

Trouble

Troubleshooting

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2019-8-1 17:07:41